FAQs

What happens if a guest doesn't show up (a no-show)?
No-show? No problem. You won't pay commission for guests who don't show up – unless you've set up a "no-show charge" for your guests.
What happens if my property is damaged by a guest?
Property owners can request damage deposits from guests.
What happens if a guest cancels?
Two things may happen when a guest cancels a reservation. If a guest cancels and your property has a free cancellation policy, the guest pays nothing and you don’t pay commission. If a guest cancels and your property doesn’t have a free cancellation policy, the guest pays a fee, and you pay commission on the amount that the guest pays you.
Do I have to confirm all of my bookings?
You don’t need to confirm any of your bookings. When a customer books a stay at your property, it is instantly confirmed online. This gives you the convenience of not having to check every request from every potential guest.
When will my property go online?
Once you finish creating your listing, you can open your property for bookings on our site. We may ask you to verify your property before you can start accepting bookings, but you can use this time to get familiar with the Extranet and prepare for your first guests.